The Ambassador Effect

The ambassador effect is about patients who pass on their positive experiences at the dentist to friends, family, and acquaintances. The ambassador effect is the cheapest and most effective kind of marketing and is very successful in attracting new, highly motivated patients to the clinic. Be aware that it goes for the opposite as well!

Trust is a determining aspect in the selection of a dentist, and the best start is thus when a patient gives a personal recommendation to another patient. That way, some of the trust is handed over in advance. When you educate your patients as ambassadors, you should be aware that the trust, which is transfered, often is based on the patients' own experiences at the dentist. It is hence important to educate the patients to be well-informed ambassadors. Chris will among other things teach you 3 simple steps to select, educate, and maintain your ambassadors by focusing on trust and loyalty.

The course takes patient satisfaction, confidence-building communication, and motivation factors as the starting point. Chris will give you concrete tools to educate your own ambassadors so you can attract new, highly motivated patients and continuously improve the clinic.

 

On the workshop, you will learn:

  • What the ambassador effect is.
  • How to select patients based on different variables.
  • How to educate patients to be ambassadors.
  • 3 concrete steps to implement and retain your ambassadors.
  • How to put the ambassador effect into system and communicate correctly.
  • What each of the team members can do to support the ambassador effect.

 

Recommendations from other clinics

Chris came to us on a thursday in November and delivered the course "The Ambassador Effect". I was very satisfied with both the course organizer and the content that was presented. Expectations were high, but Chris fulfilled them entirely!! VERY HAPPY!!

Svein Bendvold, dentist.

It was a great day. Everyone was very positive about the experience with Chris.

Mette Lyck, dentist.

Customize your own course

DentaNet's HR and communication packages are a selection of workshops and services that focus on the team, the flow of work, management, and internal as well as external communication. The different workshops and services can be used separately and/or in connection with each other. You customize your own programme with assistance from Chris Grew so it matches your wishes and needs. Every workshop and service will be further adjusted to your specific wishes and needs so the situations become as realistic and relevant in relation to your problems.

Practical information

Everything takes place at your own clinic

The different workshops and services are held at your own clinic in order for exercises and situations to take place in usual and comfortable settings and hence become as relevant and true as possible. The entire staff is involved in the different workshops and services in order for everyone to get an idea of the concepts and principles. This creates a better implementation of the new initiatives and change of habits in the flow of work at the clinic. To obtain the best learning there will be alternated between classes, exercises. cases. dialogue, and reflection. Every team member actively participates during the process for you to gain a high level of skills and be ready to apply your new knowledge directly in your practice.

Date and time

You decide the date and time - even if it is after opening hours. Dependent on the size of the team as well as the needs and wishes, the length of the different workshops and services varies.

Price

As a member of DentaNet, you get a 10% discount. It is possible to combine several workshops and services as well as to order them as a package deal. The price depends on the number of delegates as it has an influence on preparation time, teaching, follow-up, exercises, and materials. You are always welcome to have a non binding conversation with Chris Grew and get an estimate of price.

Contact

If you wish to book Chris Grew for a non binding conversation, workshops, services, consultancy advice, or speeches, simply contact Peter Lembke Gerdes on pg@dentanet.dk.

Lecturers