The Team

A well-functioning team is essential in order to create good patient experiences. For the employees to deliver a good service, they must thrive and be happy as well as motivated. Patients can immediately sense if the mood and atmosphere of the clinic are good or bad. It is thus important to have a good internal communication which leads to engaged and motivated employees, who work effectively and towards the same strategic goals. We can offer our help within internal communication, behaviour assessment (DISC), performance reviews, employee satisfaction surveys, recruitment and hiring, motivation, and coaching.

Internal Communication

How does your internal communication work? Do you experience conflicts and misunderstandings? Do you help each other get the right results? Do you respect each other's weak and strong sides? Do you work as a whole team?

Through good internal communication, you can make sure that all employees work as effectively as possible and that you work towards the same strategic goals. Chris will help you optimize your communication so you will experience greater employee satisfaction, motivation, and job satisfaction.

During the process, the individual qualities and competencies will be combined in every way and the employees learn how to succeed together. In this way, the interpersonal skills as well as the teamwork of the clinic's employees are strengthened. Dialogue, small games, as well as serious and fun subjects will help you strengthen the ties and clarify strengths and weaknesses in relation to helping each other out when the chips are down.

DISC Profile - Personality Profile Analysis

A DISC profile is a personality profile analysis which explains the behaviour in the workplace of the person concerned, including work-related strengths and weaknesses as well as motivation. The profile analysis measures the behaviour of a person on 4 describing facets: Dominance (D), Inducement (I), Submission (S), and Compliance (C). A DISC profile tells how a person reacts to specific situations and work environments.

The person concerned will receive a link from which the test can be taken. The test lasts about 5-10 minutes in which the subject should go with his/her first impulse. After the test is completed, Chris will go over the results with you and give the person personal feedback.

 

DISC is suitable for several areas:

Recruitment

One of the strengths of DISC is that you can compose a job profile that can be compared to a person. A job profile and the applicant's DISC profile can hence be set up against each other, so you can find out whether the person suits the job, the floew of work, and the work environment. The DISC profile tells which personal traits the person possesses and how these can benefit the job in question. Chris will go over the test with you and give you a recommendation based on the results.

 

Employee Development

A DISC profil will inform you about the strengths and weaknesses a person possesses as well as which character traits will be beneficial for the job in question. A DISC profile can be an advantageous starting point for a performance review that focuses on how you continuously can develop the competencies and skills of the employee. In that way, the clinic and the employee focus on the areas which both parties can benefit from.

 

Team Development of the Entire Clinic

Is your team a good composition? Does each employee carry out the right tasks relative to strengths, competencies, weaknesses, and personalities? Through DISC profiles of the team, you can explain which strengths each team member holds. This will also create respect and understanding of each others differences within the team. The personality profile analyses can with advantage also be used to look at the composition of the team and how each individual can contribute with his/her skills and competencies.

Thank you for an interesting and educational presentation for everyone. If I haven't said it already: Chris, you are f...... amazing!! Thank you!

Susanne Hvilshøj, Tandlægeklinikken Rugvang.

Performance Review

Many leaders neglect the importance of a performance review and see them as something to just get over with. A performance review is a forward-looking conversation between leader and employee in which expectations, competence development, and future projects are discussed. Through DentaNet, you have access to custom-made tables to help the dialogue get started.

Chris will help you practice a performance review so you as a leader learns how to listen and employ a number of question-aksing techniques. Furthermore, Chris will give you concrete tools for continuous development of employees and the team which will create more satisfaction, motivation, and a greater job satisfaction.

Employee Satisfaction Survey

Do you thrive at the clinic? What can you do if this is not the case? And how can you further improve the job satisfaction, if it is high already? Job satisfaction on the clinic is important to create enthusiasm for the work, gratification, and safety. Chris will help you cover the work environment among the employees at the clinic through an effective satisfaction survey.

The employee satisfaction survey is an anonymized measurement of the satisfaction among the employees at the clinic. The survey is a helpful tool to identify and start a dialogue about the atmosphere at the clinic, but it also provides an overview of what works and where to improve. Through the survey, you can analyse the close collaboration in the work environment and focus on which areas need extra efforts. Based on the results, concrete initiatives and suggestions for how you can improve the job satisfaction will be worked out. If everything works out, it is still important to maintain the good work environment. The employee satisfaction survey can secure and document progress through the implementation of job satisfaction improving initiatives. This is a more positive perspective which can determine whether you have a good or a great mood at the clinic.

The survey takes place by sending a link to all the employees who fill out a questionnaire. It takes 5-8 minutes per employee. When all the employees have answered, Chris will work out a report which he analyses together with the clinic. The report is handed in and reviewed at the clinic within an hour. Besides feeling the pulse of the clinic, you will also get a mini benchmark in comparison to other answers from other clinics. If you need a follow-up on other areas, Chris will help you get the right tools to improve the job satisfaction and work flow at the clinic.

We were curious! Would our own sense of a good work environment and well-being of the employees in relation to tasks, us as dentists, and our mutual relationships between the employees and their own personal well-being stand up to an inspection? It felt like a really good idea to check up on these circumstances. There might be areas with room for improvement.

After Chris had went over the survey for us dentists, we laid it out for the staff before we all evaluated the answers together. Luckily, there were no “red” and only a few “yellow”. Concerning the yellow, we talked about possible reasons for them and came up with suggested solutions or changes which would improve the conditions. A few yellows were to be expected and action had already been taken in relation to these. There were not actually any “unpleasant” surprises.

The process of sitting together and discussing the results and possible reasons for the “yellow” answers of the survey, the active participation of the employees in this, and the suggested solutions for these, we felt and still feel, are important.

As a team, we are proud and happy about the good result. It strengthens the team spirit and gives us the sense of a great workplace. We can only recommend that other clinics get a survey of the work environment and the employee satisfaction.

Annette Nielsen og Claus Ib Nielsen, DineTandlæger i Vejle.

Recruitment and hiring

Maybe you are going to hire a new dental hygienist, dental assistant, or receptionist which can require a lot of time and resources. A lot of questions will emerge during a hiring process. Are we hiring the right employee? How do we screen the applicants? Does the person fit into the work flow of the clinic? How will the person function with the rest of the team? Do we have the time?

Save time and resources by getting help to recruit the right dentists, dental hygienists, dental assistants, and receptionists as well as maintaining the current team. To do so, you can e.g. apply DISC profiles and work with motivation, performance reviews, and employee satisfaction surveys.

It is crucial that the right employee is chosen, so he/she will become an integrated part of the team of the clinic and its work flow. To achieve the optimal collaboration, the person needs to fit the job – on a professional as well as a personal level. To do so, you can e.g. make use of a person profile analysis with a DISC profile, which ensures that you hire a new employee who fits the job and the work flow of the clinic.

Chris helps you make the job advertisement, the first screening of applicants, and to hold the job interviews, so you can both save time and resources as well as hire the most qualified employee.

Motivation

Is the atmosphere negative? Has there been a firing? Do you need more spirit in the everyday work life? Rediscover the positive atmosphere and get help to improve the motivation and job satisfaction of the team! Chris gives you concrete tools to motivate the team and the individual employee to obtain a greater job satisfaction which is mirrored in the approach to the patients, the collaboration, and the solidarity at the clinic.

Coaching

Do you have a hard time achieving your goals? Chris focuses on thoughts, situations, and habits which are both good and bad for the clinic and the individual employee. Through coaching, the way of thinking and acting can be improved and optimized for you to achieve more success. Coaching is future-oriented and it hence focuses on how you can achieve your goals the best and easiest way.

Practical Information

Everything takes place at your own clinic

The different workshops and services are held at your own clinic in order for exercises and situations to take place in usual and comfortable settings and hence become as relevant and true as possible. The entire staff is involved in the different workshops and services in order for everyone to get an idea of the concepts and principles. This creates a better implementation of the new initiatives and change of habits in the flow of work at the clinic. To obtain the best learning there will be alternated between classes, exercises. cases. dialogue, and reflection. Every team member actively participates during the process for you to gain a high level of skills and be ready to apply your new knowledge directly in your practice.

Date and time

You decide the date and time - even if it is after opening hours. Dependent on the size of the team as well as the needs and wishes, the length of the different workshops and services varies.

Price

As a member of DentaNet, you get a 10% discount. It is possible to combine several workshops and services as well as to order them as a package deal. The price depends on the number of delegates as it has an influence on preparation time, teaching, follow-up, exercises, and materials. You are always welcome to have a non binding conversation with Chris Grew and get an estimate of price.

Contact

If you wish to book Chris Grew for a non binding conversation, workshops, services, consultancy advice, or speeches, simply contact Peter Lembke Gerdes on pg@dentanet.dk.