Patient communication

Your body language, correspondence, and manner of communication have a great influence on whether the patient gets a good experience and builds trust with the dentist and the rest of the team. DentaNet's patient analyses show that patients emphasize the importance of trust in the professional competencies of the dentist as well as the personal qualities. It is therefore important that the clinic is able to build up trust through their communication. Confidence-building communication is hence the principal subject for the workshop "Effective Patient Communication".

You can also get advice through "dos and don'ts". A lot of dentists use unfortunate expressions which make patients even more nervous and uncomfortable. Chris will help you optimize your patient communication by observing how you associate with your patients at the clinic before, during, and after treatment.

Finally, you can get assistance for a patient satisfaction survey. Here you will gain an insight into what the patients think of you and your clinic, and how happy they are with your service. There are a lot of small elements which influence the overall impression. It can e.g. be the welcome, sounds, and smells that are often neglected, but which play an important role to the patients' experience.

Effective Patient Communication

How do you communicate with your patients? Do you manage to calm the patient down and build trust through your communication? Your body language, correspondence, and manner of communication have a great influence on whether the patient gets a good experience. For that reason, you will learn how to gain the trust of the patient through confidence-building communication on the workshop "Effective Patient Communication".

Dos and Don'ts

The communication of the clinic has a great influence on whether the patient gets a good experience and builds trust to the dentist and the team. Many dentists use unfortunate phrases like: "You'll get a little bit of water in your mouth, let's hope you won't drown". These expressions make the patients even more nervous and uncomfortable, and unecessary worst-case scenarios are created which will affect the experience of the patient negatively.

Chris will give you advise on how to use effective and confidence-building communication to avoid the most essential pitfalls. Based on observations of the approach towards the patients, Chris will go over several dos and don'ts which can be used as feedback and concrete tools to optimize your patient communication. By doing so, you are creating the perfect conditions for comfortable and calm visits at the dentist and the patient communication becomes more effective. You can e.g. use patient satisfaction surveys before and after the service to measure the effectiveness.

In the two hours he observed us work at the clinic, Chris found our "weak" spots. It resulted in good feedback on the course itself.

Vibeke Bastue, dentist at "Tandlægerne i Lyngby".

Patient Satisfaction Survey

Do you wish to create good experiences for patients? Do you experience unhappy patients? Do you want insight into what the patients think of you?

It is sometimes good for business to check whether the patients are happy with the service you provide. There might be areas with room for improvement. Maybe you are told to continue what you are doing - only with a few adjustments.

Chris will help you create a satisfaction survey for your patients. That way, you will get an insight into how the patients see you and your clinic and whether they are happy with the current situation. In collaboration with you, Chris will evaluate the patients' experiences and expectations as well as process the favourable and critical comments you receive. Based on the results, Chris will give you recommendations and tools to improve the satisfaction.

Chris will help you during the entire process with the conduction of the survey, take care of the processing of the results, and suggest concrete suggestions for improvements for you to improve and optimize the patient satisfaction.

Practical Information

Everything takes place at your own clinic

The different workshops and services are held at your own clinic in order for exercises and situations to take place in usual and comfortable settings and hence become as relevant and true as possible. The entire staff is involved in the different workshops and services in order for everyone to get an idea of the concepts and principles. This creates a better implementation of the new initiatives and change of habits in the flow of work at the clinic. To obtain the best learning there will be alternated between classes, exercises. cases. dialogue, and reflection. Every team member actively participates during the process for you to gain a high level of skills and be ready to apply your new knowledge directly in your practice.

 

Date and time

You decide the date and time - even if it is after opening hours. Dependent on the size of the team as well as the needs and wishes, the length of the different workshops and services varies.

 

Price

As a member of DentaNet, you get a 10% discount. It is possible to combine several workshops and services as well as to order them as a package deal. The price depends on the number of delegates as it has an influence on preparation time, teaching, follow-up, exercises, and materials. You are always welcome to have a non binding conversation with Chris Grew and get an estimate of price.

 

Contact

If you wish to book Chris Grew for a non binding conversation, workshops, services, consultancy advice, or speeches, simply contact Peter Lembke Gerdes on pg@dentanet.dk.